Frequently asked Questions
Please read through the following before contacting us with your query.
Q. Is the Restorelite safe?
A: Yes the Restorelite is safe and has no known side effects. The Restorelite uses a naturally occurring wavelength of light found naturally in sunlight. The Restorelite just selectively emits more of these protective rays.
Q: My Restorelite gets warm after prolonged use, is this alright?
A: Yes, this is normal, the unit is working normally as long as the visible yellow lights are working.
Q: How do I know if the Restorelite is delivering the right amount of invisible light to my skin?
A: The Restorelite has an internal microprocessor which check the right amount of invisible light is being delivered, every time. The internal timer ensures the delivery time is correct every time as well.
Q: How long will it take for me to see a difference if I use the Restorelite correctly?
A: If you carry out your own evaluation as suggested in the "Does it Work" section, you will notice a beneficial effect within 3 weeks. This will continue to improve over the next 3 months.
Q: What happens if I stop using the Restorelite?
A: The process of ageing is occurring all the time, the beneficial effect of the Restorelite will be static for approximately a month, then your wrinkles and and sagging skin will gradually return.
Q: I live in USA, Japan, Canada or the Middle East - does the power supply work where I live?
A: Yes the power supply works where you live. We endeavor to put the correct lead in the box according to the country of destination.
Q: Why does PayPal not list my county?
A: Some countries do not have a bilateral agreement with UK Royal Mail for the Guaranteed delivery of goods to be signed for, therefore there is no certain way to ensure the goods arrive safely.
Q: Is the Restorelite Approved for sale in Europe and Australia?
A: Yes the Restorelite is Approved for sale in Europe and Australia.
Q: Is Restorelite Approved by the USA Federal Drug Administration?
A: No, the Restorelite is not approved but we hope to apply for approval shortly.
Q: I have very sensitive skin and am allergic to most creams. Can I use the Restorelite?
A: Yes you can but as with any man-made product there is a small percentage of people that may have an allergy to the plastic.
Q: I have lines around my mouth, will the Restorelite work on these?
A: Yes it will but it may take several months to show any change as the skin around the mouth is firmly attached to the muscles of your lips as compared to the skin around your eyes.
Please email us if the above does not answer your questions.